The staff was very unprofessional, wasting my time, and incompetent. They answered my questions incorrectly. During my trip, I had an accident where I was rear-ended. The other party admitted full responsibility, and I recorded everything, including the other driver's license, insurance details, and contact information. When returning the car, I mentioned this and asked if they needed this information. The rental company said I should claim on the spot. How was I supposed to know the repair cost? They then charged me directly. This company is very irresponsible. Never choose them.

Positive •Stuff are amazing friendly • Shuttle bus was waiting for us at the airport so no waiting time for us • The rate is definitely the lowest Negative • Jeep was old and had 65.000km on it already • our rental car Jeep didn’t have spare tire on the back which was disappointing. It looked uncool • we saw one Jeep that had a huge crack line from bottom to the top on the windshield (someone else was driving) • shuttle bus was missing door parts so he had to open from inside • car had many scratches and dent. I could tell their cars are low maintenance If you don’t mind tiny flaws and want to save money, it is a good place If you want perfect nice flawless car, go others. You get what you pay for!!

Although we booked Honda Civic but we've got KIA Soul but the car is really new, about 1xxx KM. Drop Off is so fast but on pick up, we need to wait for car cleaning like half an hour since I thought it has just returned to Routes. Also waiting to be picked up at the airport is quite long.

fast, smooth and all details are provided. Love it.

Great car to ride, great service from the staff. Robert

Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.