Needed to be improved!

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

The pickup guy was enthusiastic and chatty.

Cheaper rental rates, but dont expect the newest car. Nonetheless, vehicle was very well maintained, very clean, and functioned perfectly during our trip. Served its purpose.

Smooth booking as always. However, the price drop protector is set a little too low, and did not trigger when prices dropped. best to manually check.

Unfortunately due to a poor phone signal & a slight language problem there was a delay in the initial pick up - but afterwards everything went smoothly - would definitely use this company again great savings by going off site. Many thanks for making our Great Ocean Road trip.

As above better than we expected will definitely use them again.

Like: Everything about our rental van was good!
Dislike: That they deducted tolls and admin fee from deposit...