Insurance more expensive than rental, car picked up at night it was dirty and staff useless

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

Onduidelijk

Pick up time to long

You need to speed up the pick up process

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.

It wasn't ACE but Goldcar. I felt like i was made to take out full insurance. There were dents around the car and the number plate looked like it has been badly damaged. It was not a pleasant experience. I will be using a proper hire car firm in future like Hertz.