Insurance more expensive than rental, car picked up at night it was dirty and staff useless

Counter staff tried to pressure me to buy additional insurance which I had already purchased in the uk. I was also told that if the car broke down or I was involved in an accident there was no breakdown or recovery included in the rental. In her words ‘ you are on your own’. The car had a lot of dents and scratches and the interior was dirty. The woman in the pick up cabin was not interested in helping me to identify all of the damage on the car bodywork when I collect the car.

We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.

Pick up time to long

You need to speed up the pick up process

Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.

I booked a car through Ace whose local agents showed as Rhodium. In fact they were using, in my opinion and that of scores of people, the worst car hire company in the world - Goldcar.

As a booking platform it was very good except the information about the company they use was totally and unforgivably incorrect.