Downgraded with no reason

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

dirty windows, inside, outside. dirty car.

Nice car, a little too many dents on it but good ride. Staff was exceptionally helpful. First time booking with Surprice but very pleased with the overall service and support.

A bit too many scratches for a rental car but all very good, no problems what so ever.

I was charged €175 for a mark no more than 1mm x 2mm. It was a new car and I was told it had no damage. In dark would not have seen this mark. I have rented with Surprice before and cars were covered in scratches, bumps etc. Though new, the indicator was faulty, gear knob had not been fitted correctly. Never renting from them again

Good car but wait a bit long for pick up as only 2 staff working