Downgraded with no reason

dirty windows, inside, outside. dirty car.

The car was a great choice because I was expecting a golf size comparable and got a wagon type that was diesel which was an upgrade in my eyes due to fuel prices. The car was pretty much new and I enjoyed it for the 3 weeks. The staff spoke several languages and were knowledgeable and was a smooth process throughout surpassing my expectations. Would book through them again

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.

It was a very pleasant surprise not to be given the hard sell for insurance and for that reason alone I would use them again.