Although there was a dedicated booth for Budget, the notice on the counter referred me to Avis booth. The joint brand booth between Avis and Budget had to serve 4 groups of customers before my turn. The turnaround could be faster to save 2 young kids from screaming during the wait.

Rebooking function was activated once, which was greatly appreciated. However, the question raised during the initial booking (which since been addressed) was attended to again post successful rebook.

Car was taken with minor dirt especially on front bumper.

Easy to book.

Budget charged me refueling even though I opted for pre-paid fuel which required no refueling when returning car. I wrote in to Budget, case no: KMM2060088V18784L0KM to enquire and was informed that the extra amount of about AUD$300 was due to refueling charge. I then explained that I was not required to fill up and provided the rental document and rental brochure as evidence. Budget did not reply and further requests for clarification were not responded to as well.

The price of fantastic and I cannot believe it with this price and such and condition

Overall experience was fantastic and I will go with them in future. I had rent from other companies during my trip to Melbourne and Brisbane and this is the best and in terms of pick up. Nothing can compared to the convenience.

Like: Kids love the car, the space, everything....they love the entire trip...
Dislike: Nothing