Canadians read the Terms related to KMs.

Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-) No unexpected extras, would definitely rent here again

Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.

Like: I liked all the process
Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.