smooth booking process but vastly excessive delays both on pick up and drop off. Disappointing

Gio

Italy

Reviewed: Tue, Aug 27, 2019

About Hertz: 6.7 /10

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

About QEEQ: 8.0 /10

all fine

Small SUV | Nissan X-Trail or similar

1 days rental

Relevant Reviews on Hertz CATANIA AP

Wordsworth Alcott

Italy

1 days rental

Reviewed: Sat, Jul 20, 2019

About Hertz: 2.0 /10

Took three hours to pick up the car

Colby

Italy

1 days rental

Reviewed: Sun, Jul 14, 2019

About Hertz: 8.0 /10

Very satisfied, but the return process was particularly slow

Hedy Michelson

Italy

1 days rental

Reviewed: Fri, Jun 5, 2020

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Abigail Harrod

Italy

1 days rental

Reviewed: Sun, Jan 25, 2015

About Hertz: 8.0 /10

Very satisfied, except the price for automatic cars is a bit high. It would be better if I could be reminded of the return time and the overtime fees when picking up the car.

About QEEQ: 8.0 /10

G.La Rocca

Italy

1 days rental

Large SUV | Alfa Romeo Stelvio or similar

Reviewed: Sat, Sep 14, 2019

“Too much damage was on the car. The level of the blu was very low for a new car?”