Am coming back

Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.

They immediately tried to sell insurance and push a daily EZpass fee. The car was quite old, and I had to change the car three times before getting the model I reserved. I won't rent from Thrifty or Dollar again.

Thrift's service is beyond words. They asked me to cancel the contract just because my credit card doesn't have a chip! They recently changed all their card machines and now only accept chipped credit cards. Debit cards with chips don't work, and they don't accept cash. So, I had no choice but to cancel the order and all of Thrift's services. I'll be sure to exclude them from all my future rentals!

Counter staff were very helpful and unbiased when giving info on extras.

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.