Easy rental will not use again

There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.

This is my second time renting with Alamo in the US. It's very convenient, and the service is excellent.

We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.

The only drawback is the limited number of models available, there aren't many options.

Our class of car wasn’t available. I was pretty disappointed. At least they have me an upgrade but I’m still disappointed I didn’t have my convertible car