Easy rental will not use again

Used Alamo three times during the trip, all experiences were good.

They answered all my questions and were very enthusiastic. They didn't push additional insurance, just kindly asked once. It felt as convenient as renting a car at home.

Car pick-up was in a public parking garage in downtown San Francisco. They did try to upsell additional insurance even though I had already bought full coverage.

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

Overall good, but the confirmed car model was not available.