Extremely disappointed

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

Not impressed at all and ultimately will not use this company again. The staff were heavily pressuring me to purchase the insurance. And told me I would have to pay $4000 cash when I turned the car in if their were any damages. I also had no idea I would have to put a $300 deposit since I refused their insurance. It’s refundable, however it’s an expense I was unaware of. And the rental car ended up being double what it was priced at. Bottom line, my experience with them gave me severe anxiety at the beginning of my trip it also took about 20/25mins to get the car and be on our way.

Being located at a Holiday Inn was strange. When I got on a shuttle for the airport @ 5am, I had waited for about 25 mins. I was the first passenger in line and by the time the shuttle to airport provided by Holliday Inn arrived there wasn’t enough room for everyone waiting. After boarding and having people that would have to wait for 30 mins for the shuttle to return the driver asked if there was anyone on board that was from the car rental company, if so we had to exit! To be honest I didn’t say a word because if I had to wait again I might miss my flight. The car rental assured me that there would be no problem using there shuttle because they didn’t open until 6am but unfortunately that proved to be false. The family group of 6 that had just dropped off there car and had to get to the airport where told they would have to wait until there was room left once hotel guest had been taken care of. Over all I really liked the rental company and my car but not having a shuttle running if there own before 6am was unacceptable and caused a big problem.

Great, picked me up in ten minutes then very friendly and helpful.

Hidden charges, made me buy CDW with them as per company policy I must pay for it as my license was not issued in the US