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Search for Routes Car Rentals in Vancouver

very bad customer service

Reviewed: Sat, Aug 31, 2019
About Routes: 5.0 /10
Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.
About QEEQ: 8.0 /10
Dodge Grand Caravan image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

Manar Sarsam

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Full-Size | Nissan Pathfinder 7 Seats or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 4, 2019
“Routes was very professional when we dropped off the car . The staff JAY was very efficient in his”
About Routes: 8.7 /10
I sent an email 24 hours before receiving the car to adjust the price because it has been dropped . However no action has been taken ☹️ Recommendation: Routes should enhance its response procedure
About QEEQ: 8.0 /10
No unfortunately it didn’t work

S.Propert

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Large SUV | Dodge Durango or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Jul 25, 2019
“Booking a bit stressful but pick up, drop off and actual vehicle was A*”
About Routes: 9.7 /10
Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Jul 10, 2019
“Great value”
About Routes: 9.3 /10
Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice
About QEEQ: 10.0 /10
Price was great !

D.Gabay

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Jun 20, 2019
“Great car, was a smooth drive and very comfortable”
About Routes: 10.0 /10
The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ: 10.0 /10
Very smooth process. Will definitely use it again.

A.Purkis

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Special SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Apr 21, 2019
“Very easy, great value.”
About Routes: 8.7 /10
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.
About QEEQ: 10.0 /10
Good platform probably one of the best brokers.

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