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Search for Routes Car Rentals in Vancouver

very bad customer service

Reviewed: Sat, Aug 31, 2019
About Routes: 5.0 /10
Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.
About QEEQ: 8.0 /10
Dodge Grand Caravan image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

Ruby Ulysses

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Dec 31, 2019
About Routes: 6.0 /10
Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

Faithe Peggy

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Nov 9, 2018
About Routes: 2.0 /10
This is a terrible company with no sense of service. Avoid at all costs.

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Medium SUV | Jeep Grand Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Sep 30, 2019
About Routes: 8.7 /10
Waiting time for shuttle to and from airport was a long time
About QEEQ: 10.0 /10

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Aug 27, 2019
“Would never recommend Routes car rental”
About Routes: 4.7 /10
Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.
About QEEQ: 10.0 /10
Easy Rent a car was a painless way to rent our vehicle. Will use again.

A.N.

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Medium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Aug 6, 2019
“Gave me wrong car”
About Routes: 5.7 /10
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
About QEEQ: 10.0 /10

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