Car great but Routes counter staff didnt seem aware of what was already prepaid.

Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

At MCO the Routes shuttle was not running late night (after 1200). I ended up renting from an company whose shuttle was available.

From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.

Waited 90 minutes to get car. Workers were rude and made little effort. They didn’t have my vehicle, so had to find me a new one which took additional time.

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