The rental prices are high, the car was damaged and not clean.

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

Very satisfied, but the return process was particularly slow

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.