Very smooth

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

When we arrived there was a long line of customers with reservations and they had NO CARS! We waited in line because they were saying they would price match to another company, but when we finally got to the agent she said they wouldn't price match for us because ours was a one way rental. We had to take an uber to a hotel at 2:30 am and come back in an uber at 8 am, which made a bad start to our vacation. The next morning they did at least upgrade our car.

the young man that took the return at SeaTac Enterprise Abbdulla was exceptionally helpful.

The line at the counter was long and there was lots of pressure to add various items onto my reservation. When I went to pick up the actual car, the employee kept telling me they were bringing mine out, but then helped everyone in line before me. After waiting about 40 minutes for them to bring the car out, the man had lost my receipt (he took it with him to pull the car). He told me the employee at the gate could print a new one. Got to the front of the gate. Employee had no idea how to do this. Had to wait at the front of the line and hold everyone else up behind me for about 20 minutes until they printed a new receipt. Pick up was a VERY slow process.

The rental process was easy enough. Didn't like all the extra taxes.