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+1-8007618913
From Canada
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+44-2035140670
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From other countries or regions
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Live chat Email us Service Code: 4519150040
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Reviewed: Fri, Sep 6, 2019
About ACE: 7.7 /10
I booked a Van with 15 passenger and 4 bags so I have enough space but the Van we got did not have space for a single luggage. We had to accommodate. Everything else was good. I would recommend not to book exact van according to the description, always opt for a larger one then you actually need.
About QEEQ: 7.0 /10
Full Size Van | Chevrolet Express 15seats or similar

Relevant Reviews on ACE in United States

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Full Size | Nissan Pathfinder or similar
Reviewed: Mon, Aug 17, 2020
“NSTR”
About ACE: 8.0 /10
NSTR
About QEEQ: 10.0 /10
Great

Jules

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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Wed, Sep 25, 2019
“Great”
About ACE: 9.0 /10
The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.
About QEEQ: 10.0 /10
Everything was easy, pricing was great.

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Sep 18, 2019
“Worth savings!”
About ACE: 7.0 /10
Need straight forward pick up instructions & contact info.
About QEEQ: 10.0 /10
Customer service was wonderful in helping me to get in touch with ACE so we knew how to get to them.

G.Lopez

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Mini Van | Chevrolet Express 8 or similar
Reviewed: Thu, Jul 11, 2019
“Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.”
About ACE: 10.0 /10
Counter staff was very professional.
About QEEQ: 8.0 /10
Over the phone contact was difficult and a little confusing. Otherwise, happy with the rental.

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Full Size | Nissan Altima or similar
Reviewed: Fri, Feb 8, 2019
“Great car. A few customer service issues and surprises.”
About ACE: 6.7 /10
When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.

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