Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.

When arriving at the store, there was nobody available. The staff entered all the data, and an additional 84 AUD was charged for one person driving.

The counter staff said they didn't have the model we had reserved in advance (Land Rover), but we saw our reserved model on site. Europcar insisted they couldn't find the keys for that car. Since we urgently needed a large SUV, we ended up with a Mitsubishi (a much cheaper model). A similar situation happened before in the USA, but Hertz there promptly gave us a replacement without any hassle.

The staff were enthusiastic and sincere, and the employees were patient. The car was in good and clean condition. However, there was a suspicion of double charging for the rental fee. I had already paid the full rental amount to Zuzuche, but when I collected the car at the counter, I was asked to swipe my card for the rental fee again. I thought it was a pre-authorization, but the bank statement showed it as an overseas transaction, which was perplexing and worrying. I had to check with the bank after returning to verify if there were double charges, which was quite troublesome.

Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.

Easyrent cars are great to rent through

Paying for additional driver was not expected