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Search for Routes Car Rentals in Vancouver

Worst experience ever

Reviewed: Wed, Sep 11, 2019
About Routes: 5.3 /10
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.
Kia Rio image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

A.Chow

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Compact | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Nov 14, 2019
“Great value, convenient location!”
About Routes: 9.7 /10
Car interior was a little bit dirty, but no big deal. Everything else was great!
About QEEQ: 10.0 /10

Gin E

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 25, 2019
“Dont get screwed. Use ANYONE else”
About Routes: 2.0 /10
I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.

A.Kirchin

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
About QEEQ: 7.0 /10
It was fine.

T.Cannon

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Standard | Nissan Altima or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Jun 13, 2019
About Routes: 10.0 /10
45 minutes to process us too long. That's not on the staff. You need more people
About QEEQ: 8.0 /10

Yuki Matsui

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Special SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, May 11, 2019
“バンクーバーをラングラーで走ろう！”
About Routes: 9.7 /10
空港からの送迎もスムーズでスタッフの対応もよく、安心して借りることができました。また次回旅行に行くときはリピートしたいです！
About QEEQ: 10.0 /10
複数のレンタカー会社から比較しながら選べるのは良かったです。スムーズに予約もできました！

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