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Live chat Email us Service Code: 1998528086
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Worst experience ever

Reviewed: Wed, Sep 11, 2019
About Routes: 5.3 /10
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

Gabrielle Tuttle

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Reviewed: Sun, Aug 16, 2020
About Routes: 4.0 /10

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Intermediate | Nissan Sentra or similar
Reviewed: Mon, Apr 12, 2021
About Routes: 10.0 /10
Good fast flexible
About QEEQ: 10.0 /10
good

T.Ooms

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Intermediate | Nissan Sentra or similar
Reviewed: Tue, Oct 22, 2019
“Decent rates”
About Routes: 8.7 /10
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ: 8.0 /10
Everything with the booking platform was good nice and smooth

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 17, 2019
“Good price, Service acceptable.”
About Routes: 7.7 /10
Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.
About QEEQ: 8.0 /10

S.Robertson

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
“I would never rent with them again.”
About Routes: 5.0 /10
Horrible wait for shuttle at airport (40 min) Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned. Staff were not friendly and not enough of them clearly.

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