Great experience and Price

It took a long time to pick up the car, but the return process was very quick.

Fast process, car exterior acceptable, but the interior is extremely dirty. The pickup and drop-off location is extremely far from the airport!

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

Great and easy booking process, overall excellent value!

The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.