Reasonable rental cost at the expense of a bit of inconvenience picking up the car

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.

Exceeding expectations all the way! Great customer service, considerate, patient and very professional!

Great and easy rental, very convenient!

More counter staff at pick up and more regular airport shuttle at airport

Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.

Yes, easyrentcars.com was great and I would use it again.

The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly. The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.