Stressful due to above comments

Waited an hour for them to collect me. They gave me a car that was damaged on every panel then charged me £375 for two microscopic marks that they did not record when I picked the car up - scammed me because I did not take their premium insurance at £38 per day. Held me to ransom. Collection took a total of 2.5 hours because their software is faulty and rejects credit cards but takes them on another machine they have. I could go on......

Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!

Horrific - made me pay more - I couldn’t even afford to eat that night because of it. Scammers the lot of them!! Verbally abused - swore at - shouted at - I pointed out that their office had cctv and he stopped shouting and swearing - after all that the car was dirty. When I left the car back they demanded they see my fuel receipt and told me if I didn’t have it to prove that I got fuel within a 5 mile radius that I wouldn’t get my £95 fuel deposit back!! Ever heard of gdpr?! AVOID

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

To be told had to purchase extra excess insurance was unfair as we had already purchased it via the booking to be told It wasn’t enough was ridiculous