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Live chat Email us Service Code: 7267735314
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Reviewed: Wed, Sep 25, 2019
About Routes: 6.7 /10
It took over an hour for us to be collected and then 40 minutes at the desk when we got there. The car I got was not what I ordered. It was a van, not an SUV. But that was the same for everyone. Nobody got what they asked for. Check in was hectic. The car was dirty and didn’t have a full tank. The website of Routes is not understandable.
About QEEQ: 7.0 /10
It was fine.
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

Herbert Jordan

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Reviewed: Sun, Jul 7, 2019
About Routes: 10.0 /10
Very convenient, got an upgrade to a big Jeep. It was a new car with only over a thousand kilometers, at the original price. The car rental place is popular, and the service is quite good.
About QEEQ: 10.0 /10

Hilary Addison

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Reviewed: Sun, Dec 1, 2019
About Routes: 8.0 /10
The rental company's service was quite good. Upon arrival at the airport, I called them and they directed me to the pick-up location. There was no hard sell when picking up the car, and the process was quick. The car itself was satisfactory overall. However, the company didn't thoroughly clean or inspect the car before handing it over. There was trash left by previous users, and the windshield washer fluid was low after a single use, so I had to buy a bottle to refill it.

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Economy | Toyota Yaris or similar
Reviewed: Tue, Oct 22, 2019
About Routes: 6.7 /10
I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 17, 2019
“Good price, Service acceptable.”
About Routes: 7.7 /10
Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.
About QEEQ: 8.0 /10

L.Chan

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Economy | Toyota Yaris or similar
Reviewed: Wed, Sep 18, 2019
“Pick-up and Drop off Need to Improve”
About Routes: 6.3 /10
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
About QEEQ: 10.0 /10
The app is easy to use. Will continue.

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