Great

I paid for full coverage in advance, but the rental company still tried to sell me their own insurance. I had to explain that I’d already bought coverage for the rental car through my insurance back home, and only then did they agree not to add theirs. This part can be pretty tricky if your English isn’t great. On the other hand, getting the toll package for $7.95 a day was actually worth it, because in California there are some toll or express lanes—if you accidentally drive into one, it’s really easy to get charged.

Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.

Booking was easy. I recommend it to anyone.

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

Never got picked up at pick up point! Unable to contact rental office via phone or in person! Poor