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Easirent is off my list, Eastrentcars isn't but my level of confidence in them isn't what it used to

Reviewed: Sat, Sep 28, 2019
About Easirent: 3.3 /10
The place was understaffed Car wasn't clean, only tank full hardly any automation, diagram of car on a flip chart and a signature asked no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later. staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor. worst was wheels were all different make/model with one with a different specification ( see photos) the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
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Economy | Toyota Yaris or similar

Relevant Reviews on Easirent Orlando International Airport

Juan Fco Aguilar

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Fri, Nov 22, 2024
“Easirent dificil, no respeta el seguro contra terceros ya incluido en la reserva.”
About Easirent: 7.0 /10
Me cargaron un servicio que no solicité y el servicio al cliente de Easirent no ha respondido correctamente.

K.ALBANESE

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Dec 7, 2019
“Great”
About Easirent: 9.7 /10
Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.
About QEEQ: 10.0 /10

D.Sludds

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Intermediate | Nissan Sentra or similar
Reviewed: Wed, Jul 24, 2019
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent: 7.0 /10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service. In contrast the drop off could not have been easier!
About QEEQ: 8.0 /10

Rita Bell

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Full Size | Nissan Altima or similar
Reviewed: Wed, Jul 17, 2019
“THE WORST EXPERIENCE EVER”
About Easirent: 2.0 /10
I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.

M.Hackney

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Full Size | Nissan Altima or similar
Reviewed: Thu, Jul 4, 2019
“Shuttle bus never arrived! I never picked up the car! Noone answered the phone when I tried to call!”
About Easirent: 2.0 /10
We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.

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