Worst experience of my life.

What I did not like was the whole insurance thing and how I was basically forced to use your insurance when I had my own coverage. The Agent presented it to me as if I could not use mine. I have never had a problem with any other rental car company with using my own insurance. This was a first. I will not rent from them anymore

We should have been told about the need to purchase the SunPass and the fact that it was an outrageous $13/day when most tolls were under $1.50

They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance. There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.

Please train your staff on customer service 101. I was told since I got a good price, I shouldn’t expect good customer service. This was told to me by a staff member.

Wish I could have got shuttle to cruise terminal