Good value but poor service and dirty vehicle at Routes.

Terrible location. Terrible staff, Terrible service, I wish I did not deal with the "ROUTE" dealer. I spent over 2 hours to pick up the car, because the cars are filthy and stinky. Dog hair everywhere, ............ the list could go on and on ...... will take them off my list and will let all my friends know . Most of all, After I waited for over an hour dealing with all these problems, one of the staff told me that " I had enough of you and I do not want to deal with you". What kind of customer's service is this!!!!!!!!!!

Car was empty of gas. Told to return it empty!!

Easy to rent from

The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up

I’m happy

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.

Female staff (name?) was soooo friendly. She remembered us 9 days later when we came back to return car. Very impressive! It was helpful to hear her comments about living in Vancouver vs Toronto.

We got an amazing price for renting a SUV. No one else came close to the price!