FOX car rental failed miserably

C.GAGNON

United States

Reviewed: Thu, Oct 10, 2019

About FOX RENT A CAR: 5.7 /10

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

Compact SUV | Kia Sportage or similar

8-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

M.BURKETT

United States

10-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Oct 16, 2019

“disappointing”

About FOX RENT A CAR: 7.0 /10

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

About QEEQ: 8.0 /10

R.Soltowski

United States

14-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Sep 25, 2019

“Okay”

About FOX RENT A CAR: 7.3 /10

Took a while to get the car. Couldn't fit my golf clubs in the trunk

About QEEQ: 8.0 /10

United States

7-day rental

Compact | Nissan Versa or similar

Reviewed: Fri, Aug 23, 2019

“The whole car rental experience was smooth, easy and a great value--I would recommend Easyrent!”

About FOX RENT A CAR: 9.3 /10

I was very pleased with the entire experience.

About QEEQ: 10.0 /10

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

B.GUIDA

United States

8-day rental

Large SUV | ford Explorer 7 Seats or similar

Reviewed: Fri, Jul 26, 2019

“Very very Bad customer service”

About FOX RENT A CAR: 6.7 /10

Called fox lost and found 7 times. Never received a call back. Lost and found never answered the phone. I left my handicapped placard in the vehicle , maybe it fell under seat. Conned into buying sun pass. Very disappointed with fox. Waited arou d 45 min. To check in. Disgusting.

J.Innocent

United States

7-day rental

Full Size Van | Chrysler Town And Country or similar

Reviewed: Mon, Apr 15, 2019

“Never Again”

About FOX RENT A CAR: 5.7 /10

Fox Rent A Car is probably the worst company i have ever rented a car from. How do you justify having only two people working your counter on a Saturday morning. You are well aware of the amount of reservations you have on any given day. Staff accordingly. Take care of your vehicles. I wound up in a Toyota Sienna that at highway speeds shook nonstop as if the wheels were going to come off. The plastic moldings inside the car are broken and will not sit in place. The carpeting in the trunk is almost nonexistent

About QEEQ: 8.0 /10

FOX car rental failed miserably

Relevant Reviews on FOX RENT A CAR Tampa Airport

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