Good

LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.

Booking was easy and simple

A very dirty car and was previously driven by smokers. Otherwise, everything was great.

Smooth and fine

The owner of AllStates is a very dishonest and unethical businessman who enjoys preying on his customers. Not only was I charged more money at the counter than I had originally agreed to pay during the original booking process, but I was essentially denied the ability to pay off my toll charges upon returning the vehicle back to the car rental station and warned that an additional $30 late charge would be tacked onto my credit card account because I elected not to pay the $9.50 per day for unlimited toll road use. I strongly encourage anyone considering making a reservation through Allstates to choose a different car rental company, because you can bet that you’re going to end up paying far more than you had originally intended!

Terrible experience, the car I was given was not the assigned to me at the time of rental.The car smelled like pot, dirty. I had to exchange the car because the breaks were so bad.

Did not realize it was a third party. Car was not clean on inside and was not full of gas. Car was 16000 miles past oil change based on sticker and car had message about needing maintenance.