安いのに、いい車＆サービス

Explain gps and basics of the car

The customers are traveling and need the aide of automatic doors when handling luggage.

It's always easy to book on this site. I wish there were more coupons offered.

Rental fee is way cheaper than others, but car condition is as good as others or better. Accessing pickup location from the airport is a bit tricky. You need to take airport shuttle to Rental hub, and then call Routes office for another shuttle to the pickup location. It takes easily over 30 min. It is still worth taking time for pickup because the deal is so good. Also direct shuttle service from the dropoff location to the airport is provided after returning a car.

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.