Excellent service, highly recommend

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Great - was helpful with resolving the dispute.

Picking up and returning the car was very convenient, and the car was in good condition. Highly recommended!

I had to wait and call twice for the operator at desk, because empty

Not so clear the whole process about insurance at booking time

Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print. We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!

Helpful staff, and nice upgrade as car booked wasn’t available