FraudulentRentCars!

The service was okay and quite patient, but I didn't get the car model I wanted.

The wait time was too long

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

When returning the car, I followed the navigation to the location provided by the rental company, but the gate was locked. At 5:30 AM (already working hours), there was no one to ask for help and the provided phone number was not answered. After 15 minutes of anxious waiting, other people also came to this wrong location. Later, 3-4 cars searched around the road together and found a gate with a security guard labeled 'Avis'. The guard was very rude (probably not in a good mood early in the morning) and told me to just park inside. The yard was full of cars, and no one was there to collect the keys or inspect the car. When I asked again, he said to leave the keys in the car and just walk away. In a hurry because my flight was from a different terminal and I needed to take a shuttle train, I rushed off and almost missed my flight. This rental experience was extremely poor and almost caused me a lot of trouble...

Satisfied