Excellent rental. Exactly what I wanted!

This company is a scam. When I returned the car, I refueled it to the same level as when I received it. However, after I returned the car, they unjustifiably charged my credit card over twenty Australian dollars. When I went back to their office to dispute it, they checked the car again and found out it was their mistake, but they didn't refund my money. The inspector, an unreasonable woman, falsely claimed she smelled smoke in the car and wanted to charge me over a hundred Australian dollars. They gave me two options: either pay the extra hundred and get the twenty dollar refund, or lose the twenty but not pay the hundred. It was clear they were trying to extort me. Why didn't they inspect the car carefully when I returned it? When I found out about the extra charge and went back to get my refund, they used this excuse to con me out of more money. Garbage company!

1. The car was not fueled when we picked it up. The gas station was somewhat far away, but we negotiated and got a different car. 2. We stayed near Southern Cross Station in Melbourne. Carrying luggage to the pickup point was quite challenging. It would be much more convenient if there was a pickup location inside the station.

I returned the car with a full tank, but they claimed it wasn't full because the fuel gauge was slightly off and wanted to charge me a fee. When I drove off again, the gauge returned to full. I chose to drive to refuel and got into a minor accident with a third-party vehicle. Even though I provided the other driver's license and information, they made me pay 200 AUD on the spot, claiming it was the maximum compensation. Then, five months later, without any reason or notification, my credit card was charged nearly 4000 AUD!!! The rental car company's customer service has not provided a detailed explanation or evidence for almost two months. To this day, they have not refunded the unjustified charge.

They had no car for us! And other people were dismissed as well due to shortage of cars!

Good .. but old car