Horrible and Terrible Service

The window washing fluid was empty. Inside of the front windshield was dirty.

I did not receive a car. The shuttle bus never came to the airport. So because we waited so long I took my children to the hotel in a taxi. I tried to pick up a car but the following day i was told I could not unless I paid a full rental cost and that I had lost my original payment. I contacted your main office to see if this could change they told me the same. So I contacted my credit card company to pursue a refund as service was not provided! Your poor service meant that for the first 2 weeks of a 3 week holiday I was without a car!

Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.

Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again

Worst customer service that I have ever experienced in my life.