Very disappointed when I received the damage bill.

The staff was quite nice, but there was a language barrier.

Very satisfied

A month after returning home, they charged me without any reason, without any email notification, and not just once. It's outrageous, almost like daylight robbery!

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!

Received a warm and friendly welcome from the guy on the counter. Went through the process no problem. The original car we had booked was not available but we had a slightly smaller model which was no issue for us. The guy explained the problem and was ver apologetic. Contract completed the car was checked over and shown the drop box for the next morning and also the shuttle collection point. Overall a very pleasant experience.

First time using Qeeq. No issues and would use again.