Very disappointed when I received the damage bill.

Satisfied

The reception was warm and efficient, and the car was in good condition.

The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

Good

Very helpful and efficient staff - especially Alvin.