Very disappointed when I received the damage bill.

Got a free upgrade, very satisfied.

Simple process and smooth communication! The car is extremely new, a 2024 model, and very clean. Returning the car was very easy!

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

The staff was very friendly.

Highly recommend Enterprise in Oxford! Super efficient, cars are very new, and the staff are really nice! This was my first time renting a car overseas, I originally planned to rent at Heathrow Airport, but after some consideration, I chose Oxford instead (one of the best decisions of this trip). There was no queue at all, and I got the exact model I reserved (2023 Mercedes A-Class, great condition). Overseas rentals usually can't guarantee the exact model, only a 'similar class' car, but we were lucky. However, this rental company's cars are generally very new, so even if it's not the exact model, it shouldn't be too bad. Special thanks to Charlie and Felicity. Charlie inspected the car when we returned it, it was quick because we drove carefully and had no scratches, so he quickly confirmed the car's condition and refunded the deposit (within 7 working days). After returning the car, Miss Felicity drove us to a nearby train station, she's super nice and really friendly!