Not happy

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

A very pleasant car rental experience, the company is serious and responsible.

On the second day of renting a car in Auckland, I accidentally damaged the side mirror. Despite having purchased insurance beforehand, the rental company still required a deposit of 8900 NZD. The mirror was fixed on the same day, and I continued driving, but I only received the repair bill a month later (just replacing a side mirror cost more than 1760 NZD). It's been two months since I returned the car, and the rental company still hasn't refunded the remaining 4060 NZD, citing possible third-party claims. In fact, I barely scratched the other party's mirror with no visible damage, and the other party politely said it was fine without requesting any repairs. The rental company’s refusal to refund the deposit is infuriating, and they have recently ignored my attempts to contact them. The rental company is run by Chinese people, so communication is easier, but the service is a nightmare.

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

Office opened late so we were very pushed for time to return vehicle and get to airport