A very pleasant and hassle free experience!

The service process is simple and fast. Swipe the card, sign the documents, inspect the car, and you're ready to go in five minutes.

Their pickup spot is right by the airport, and the drop-off spot is the same place. Very convenient.

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

Fairly new car but had already a lot of scratches. The car was situated in a dark location (we arrived after sunset) which made it difficult to see all defects.