Excelente servicio. Como pocas veces!

Excellent.

They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible. I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it. Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.

Like: I got a differernt car than I reserved, but it was excellent. The people were very friendly.
Dislike: I did not like paying for a taxi to take us to the other lot. Why cant Enterprise run a shuttle to the lot or pay for the taxi fee?

Like: Very friendly staff and amazing service. I would highly recommend.

Like: They were out of kind if car I reserved and ended up in a truck. They gave me same low rate regardless and we enjoyed the truck. Good customer service.
Dislike: The only com0laint I had is that the costs/financial chages,were confusing.