Great Rental All Round

El carro y el servicio estuvieron bien, lo que no me gustó fue que me cobraron más a pesar de ya contar con un servicio de seguro de AXA y que no fueron claros al decirme lo del tanque lleno que debía entregar.

Me gusta mucho reservar con QEEQ pero en esta ocasión en esta reserva me ofrecían el seguro de AXA pero al final terminé pagando más, ya que uno de los asesores me dijo que realmente necesitaba esa parte del seguro, a lo que voy es si realmente necesito eso y no lo demás de mi seguro porque no me fue notificado desde antes?

We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.

30min wait for shuttle, they bullied me to buy more insurance and then they refused to rent to us because my licensed was Australian and passport was US...despite showing them my Australian residency visa...never had problem with any other agencies.

I've made a payment far above the amount already agreed.

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.