Good services and cars

Apart from the incorrect pickup location, everything else was very satisfactory. The pickup location provided in the booking was wrong; the actual location is 200 meters ahead of the incorrect address, across a crossroad.

The car was okay, but there were many scratches and marks, all of which were documented. However, various warnings appeared while driving, including issues with tire pressure, the roof, and the fuel tank.

Picking up the car (excluding the waiting time in line) took over an hour. This car rental experience was terrible. Due to someone with the same name having a poor rental history, my pickup process took an hour. On top of that, I was charged for a minor scratch that wasn't noticed during the initial inspection (the car was casually checked during pickup but inspected meticulously with a magnifying glass during return). Additionally, the car's overall condition was awful—like driving a tractor with constant clanking noises, and the car was covered in scratches, from the wheels to the body.

All was good no prob picking up and returning the car.

Easy to book

My experience with person on counter during pick up was excellent. I absolutely loved it. I am again going to book car from europcar just because the experience was pleasant with the guy on counter.