Nice and will rent again with Europcar.

The car wasn't great, but the service was quite good.

They kept trying to sell additional insurance and a fast pass card if I didn't buy. It felt uncomfortable.

This was my first time renting a car overseas, and here is my overall experience: After arrival, I was quite confused and couldn't find the car rental location. The order only mentioned 'in the airport,' and contacting the car rental service didn't help with the exact location. However, when I contacted the car rental company mentioned on my order, a Chinese-speaking representative answered and asked for my location (I was at Gate 3 of the international arrival hall at that time). He said he would send someone to find us immediately. After waiting for half an hour without any contact, we asked airport staff for help in English, using a lot of gesturing, and wasted quite a bit of time finding the rental counter. The car was good and worked well. Being inexperienced, I didn't realize that the fuel tank should be full when picking up the car. I signed for the car with the tank at 70%. Upon return, I also left the tank at 70%. The staff took out the rental agreement I had signed, which showed the fuel tank should have been 100% full. I didn't argue and paid a fuel fee of 15 MYR. Lesson learned. Returning the car was just as difficult as picking it up. I couldn't find the drop-off location and didn't contact the car rental service because I knew they wouldn't know either. Eventually, I called the rental company, and a Chinese-speaking representative informed me that there was no actual office at Johor Bahru Airport even though I chose to return the car there. They had to send someone to pick up the car, which took 40 minutes. To be fair, I did return the car a day early, which might have caused them to be unprepared. Overall, while the rental and use of the car were good, the pick-up and drop-off experiences were very disappointing.

Very dissatisfied with the counter service.

1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.