Europecar awesome, EasyRentCars not so much!

Large car rental companies provide professional service. There was a bit of a queue when picking up the car at the airport location, but returning the car was incredibly smooth. You simply park the car, an employee takes a quick look around the vehicle (30 seconds), and then confirms the payment is done. You can leave right away.

I initially rented a Mercedes A-class, but ended up with a Kia. When I asked the staff for an explanation, they said the booking was for a class of cars, not a specific model. If that's the case, what's the point of having so many models listed on the rental website? I saw an elderly lady next to me who got the Mercedes A-class, but we only got a Kia. The discrepancy is too disappointing.

The QEEQ app is user-friendly.

LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.

Great counter staff, very helpful, friendly and good communication.