Never use this!

Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.

Didn’t use

Not located at airport Returned early due to early departure due to Hurricane Dorian but no refund Additional $170 charge to add additional driver How do you calculate overall score as 2 when everything is checked as a 1? Car was stained Shuttle van was dirty Pickup place at airport difficult to find Attempt to charge $10 for tolls / upon refusal threaten to charge $25 per toll if I didn’t pay the $10/day Required personal insurance coverages page (who carries that?) or force to take Easirent insurance. Not a bargain with added charges. Never again I will only deal with known, reputable companies in the future.

Service providers were good and truly tried to help us rectify our problems.

Counter service - very rude – later claimed to be the manager when I insisted on talking to manager. Clearly offered me a visibly damage and dented car at the rear and front with excuse that car was fine, and there was nothing else available to offer me unless I paid more for another bigger car. Claimed there was nothing she could do about her decision. She even walked away from me and asked me to think what I wanted to do after I rejected the car on grounds of potential breakdown anytime due to damage. It was night time and wasn’t taking such a car away with my kids. This was not service of a good and reputable company that was aiming at setting a high standard, and improving customer experience. After a long time of causing a scene, she went out and offered me another car- visibly in a lesser price range I paid for, car key was seriously damaged and falling apart- central locking was not functional at all. It was late, kids very tired after 24hrs of travelling - I decided to take the car. Checking back in the car - there was no clear instructions on the process - Lined up and waited only to later tell me that I had to wait outside- an agent was to come to me at the car to check the car. Waited again until I went to enquire from one of your transport drivers what was happening, and why I had to wait this long yet we were getting late for our flight. The transport driver decided to do the car checking- in of the car, however without reference to the checking-out records of the then state of the car. I queried that but he went ahead to check the car and said all was fine, asked me to write my names, sign and put my email address for any correspondences. No paperwork was given to confirm what he had said to me. He initially queried gas left in tank - gauge was just over the 1/2 mark - I had to remind him that the car was given with half tank. I was very bitter with your company, and will be taking further legal action.

The car had a few issues. The needs service light came on just after renting, the tire pressure sensors went off and i had to fill them, the car had been wiped out but the bucket must have been dirty and the car was streaky. The gauge cluster was the most noticable. Overall not a bad experience.