Non Approved Charge Added Surreptitiously

They didn’t have my reservation on file, the car was sounded like it was on it’s last leg. At the counter they wanted me to pay more than what advised at the time of booking. Rep said it was local surcharges...when confirmation receipt stated taxes and surcharges were included in final amount.

I waited a long time to get my car and I was not happy

I paid in advance 3 weeks prior for reservations for a car I was going to need once I got to the airport. The company lost canceled or lost my reservation... and had to seek another car rental which cost more money and over 4 hours of aggravation at the airport. A terrible experience and start to a vacation we planned in advance. Would never refer anyone to this company, was told by other car companies that they are know for doing this like this to other people. I’m seeking to dispute the charge on my credit card. A major pain now deal with all this crap!!

Like: I was skeptical at first to book with Value cars after reading their reviews. But to my surprise, the pickup was done from the airport in about 10 minutes after I called them and the Office staff were friendly. All the documentation formalities were completed in about 15 minutes. The car was clean inside and out. Returning the car was done in less than 10 minutes. It was a good experience this time. May be I was just lucky !! :-) I will surely go with them again.
Dislike: There was only one person at the reception who takes care of customers. If there are multiple customers waiting, it might take some time to get the documentation done.

Like: Easy pick up way affordable value
Dislike: The roll roads.