I will keep renting from Hertz ! First time but it was awesome

Very satisfied, reliable big company.

Satisfactory

The reserved car was not available, and they should not have given us a downgraded vehicle which was too small to fit our luggage.

I took the HERTZ company bus at Las Vegas airport to pick up the car. The staff had a very bad attitude! They told me the Toyota 4Runner I booked wasn't available, only a smaller Hyundai Santa Fe SUV. If I wanted a different car, I'd have to pay extra! There was no way to get another car without paying more! Due to a tight schedule, I had no choice but to accept. Then they asked me to buy insurance, and I said I had already bought all the insurance through the rental platform, but they said their company did not recognize that insurance. After calling the support line in the US, everything was sorted. When I swapped the car in Los Angeles fifteen days later, the process was smooth and took less than five minutes, and they even provided a direct ride to LAX airport. I want to ask the rental platform's customer support: Are the booked and actual cars the same class? If they are, why is there such a big cost difference?

Hertz were brilliant giving me spouse driver as part of my hertz gold card from 5 years ago.

It said it was a 4 seat and 4 doors. In USA a 4 door pickup means a bench seat. It can sometimes be a bench in front too with middle folding forward with cup holders. This was front & back bench which was incredibly useful. Brilliant deal. Will def try EasyRentCars again.