On current experience I’d go to a hire company that provides the car class booked.

The staff was quick and responsive, the pick-up and drop-off were efficient, and the location was very easy to find. The car handover process was relatively fast.

We returned the car at 9:30 am, but no one was there. Called and were told someone would arrive in 10 minutes, but it took 30 minutes, almost causing us to miss our flight!

Counter staff helpful but took a while for form filling

Did not use the price protector

NEVER RECEIVED MY AGREEMENT - I asked several times, this is unacceptable! I was promised by the person at the counter that agreement will be sent next day! never was! I am still waiting, for the invoice as well.

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.