Agent very helpful,friendly and knowledgeable.

I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.

Took over an hour to be picked up and another almost hour at the counter waiting in line and then waiting for the car. the most unorganized car rental place I have ever dealt with.

This is my second time of reservation. same MO but this time it’s not good enough for me just having insurance ID cards need to have declarations page with policy on it. It’s easy if I had phone with me but I left at home and it’s weekend no one works so forced to pay extra to get the car

Showed employee insurance with credit card company. They wanted proof from my car insurance company or $20.00 day extra

Like: The people
Dislike: Upsell! Car needed service, wipers needed replacement, wheels needed alignment, no windshield washer!