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Search for Europcar Car Rentals in Melbourne

Hastle

Reviewed: Thu, Jan 9, 2020
About Europcar: 7.7 /10
Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.
About QEEQ: 7.0 /10
We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.
Toyota RAV4 image
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

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Small SUV | MG ZS or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jul 5, 2024
About Europcar: 8.0 /10
Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.
About QEEQ: 10.0 /10

William Piers

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Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Jan 1, 2020
About Europcar: 8.0 /10
No upselling, clear explanations.
About QEEQ: 10.0 /10

C.Strahan

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Economy | Toyota Yaris or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Apr 20, 2024
“Would have been better had I been tech savy. Would be better if phone communications were direct.”
About Europcar: 10.0 /10
Car needed sat nav.
About QEEQ: 10.0 /10
I don't know what the price drop protector is but unlimited k's is excellent.

M.Martins

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Compact | Mitsubishi Lancer or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Fri, Jun 21, 2019
About Europcar: 9.0 /10
I've book a Mitsubishi Lancer but they got me a Kia Cerato (cheaper). And I don't know the reason. As I was with my fiance only wasn't a problem as we didn't realize it before leaving the facility.
About QEEQ: 10.0 /10

F.DeLorenzo

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Medium SUV | Mitsubishi ASX or similar
Europcar
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Thu, May 2, 2019
“Rental experience was good; I'd use the company again for my next trip.”
About Europcar: 9.7 /10
Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.
About QEEQ: 8.0 /10

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