Not Satisfied!

The service was excellent, and the actual vehicle provided was a Q2L. The car failed to start once, which led to parking at a toll station and receiving a 60-euro fine. Other than that, everything went smoothly, and both pickup and drop-off processes were very seamless.

Very average experience. Since I needed to drive to another country, I purchased full insurance at the Milan Airport location. However, it was a rip-off—on the first day they said it was 60 EUR, but by the third day when picking up the car, it had increased to 75 EUR per day. The staff had a terrible attitude, and it felt like robbery. Even with full insurance and returning the car with a full tank, they couldn't refund the deposit promptly.

This was my first time renting a car abroad, so to be cautious, I chose to pay at the counter. Fortunately, the staff had a good attitude! Picking up the car was smooth overall. However, the waiting time was quite long—regardless of having a reservation, you still need to pick a number onsite and wait in line, which took about an hour before it was my turn. This is why I deducted one point. I was pleasantly surprised to find that the car matched the model I reserved, and it was barely a year old with just 10,000 kilometers on it—lucky me! The driving experience was excellent overall, with ample power and convenient navigation using wireless CarPlay. At the end, I refueled near the airport and returned the car; all I had to do was hand the keys to the staff in the parking garage and sign the confirmation, then I was good to go. Overall, it was a great experience.

Service details

The store location is easy to find and the signs are very prominent. Communication with the store staff wasn't very smooth as they only knew a bit of English. However, the service attitude was very good.