Not Satisfied!

I initially wanted to rent a German car, so I chose the VW T-Cross through Avis. In the end, after asking repeatedly, they said it was unavailable, and I had to pick between two options—the Jeep Renegade or another model I had never heard of. Well, when I arrived at the parking lot and found my car parked next to the Jeep, it turned out to be a T-Cross (not the one shown in the pictures). In that moment, I was overwhelmed with frustration. Anyway, I still had to focus on driving. My planned journey was around 3 hours, covering approximately 300 kilometers. Let me first mention the advantages of this car—it runs, it can connect to Bluetooth, and driving it feels like handling a small truck, which is quite a unique experience. As for the downsides, it's hard to put into words. I hope to have better luck next time. Done.

Booked a Mercedes E Class, got a Ford

Average service, no smiles.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.

It's a scam... we book from qeeq.com and paid for the amount that says on the website. When we got there they didn't let us rent the car even tho we paid for it. So at the end he said we have to take and pay for the full insurance and 300€ deposit money. At that point we were so tired of discussing about it back and forth so we paid for the full insurance and gave him 300€ for the deposit which he said we gonna get that back at the end of the rent day. So when we gave the car back he said everything was fine he checked and he said he gonna sent the 300€ back to our bank account right away so no need to worry. Few days later when we went back home the only amount he send was 30€?!? We try to call but the customer service is so rude ... I don't recommend