Not Satisfied!

The red logo.

I purchased both the full insurance from the store and from QEEQ in advance. The entire process of picking up and returning the car was very simple with no complications or pushy upselling. Staff were friendly, and I presented the translated documents and notarizations without any issues. They didn’t insist on having a Hague notarization either. The vehicle provided was a hybrid model, but the rental company didn’t inform beforehand that the battery levels would display between 1%-3%. Unsure of the situation, I confirmed with a gas station and QEEQ’s customer service that it’s not a problem – the car automatically switches to fuel mode for driving. Everything else about the service was great. As for the Jeep Compass model, the trunk is smaller than expected; it cannot fit four 28-inch suitcases but can hold three comfortably.

There were only two service counters, but even with few people in line, we waited over two hours. We had purchased damage insurance, but they insisted we buy it again. Although they eventually removed the charge, it wasted a lot of time.

The store is closed!

Average service, with simple car return procedures. The main inconvenience is that the return time is strictly calculated based on the pickup time, with only a half-hour grace period. Therefore, the earlier you pick up the car, the earlier you have to return it. They should allow more flexibility with the return time.