Very good experience.

Very satisfied!

Excellent. This trip was cut short due to my mother's health issues, but the car rental and driving experience were very good.

It's okay, the service is decent. However, the rental company never provides navigation addresses for picking up and dropping off the car. They only provide vague locations like 'some store.' I booked a Ford but was given a Nissan.

Complaint: 1. Dollar insisted on denying the original car model and pushed a larger model, charging $526.17 plus 1131 RMB for a three-day rental. Extremely expensive!!! 2. The Dollar staff didn't fill out any information on the rental form nor asked me to fill it out myself, leaving the form blank and causing issues during complaints. No way to verify the rental details. On March 3, I booked a mid-size car from Dollar through your 'Zuzuche' company and paid 1131 RMB for three days. However, upon arrival at Atlanta Airport at around 3 PM on March 29 to complete the rental, a female staff member insisted that the mid-size car was not big enough and recommended a larger car. I showed her my reservation, but she refused my choice. Due to my limited language skills and lack of phone signal, I couldn't contact 'Zuzuche'. After much negotiation, she still wouldn't let me use the reserved car. As it was getting late and I needed to reach Roma, about two hours from the airport, before dark, I reluctantly accepted her recommendation. The document I signed listed charges of 408, 20.97, 20.97, 269.97, 17.97, and 33 dollars. It seemed unbelievably expensive for a three-day rental! I had no time to research the details as I needed to hurry to my destination before dark. Very nervous about traveling at night. If I didn't take the car, I couldn't leave the airport. Very frustrating. On April 1, I filled the tank before returning the car at around 7 AM. It took 1 hour and 40 minutes to drive from Roma, north of Atlanta, to the airport, using one fuel gauge bar. I was charged additional fuel fees upon return but wasn't sure how much. Please help to verify. The total cost charged was $526.17, plus the 1131 RMB paid earlier, totaling about 4639 RMB for 2.5 days. How could it be so expensive? Is it because we're foreigners and struggle with language? Were we scammed? Please help to appeal this issue. My rental order details are in the emails below.

We waited for almost half an hour for the Dollar shuttle bus at Los Angeles airport. During that time, we saw several buses from Hertz and other companies. Once we arrived at the Dollar office, we had to stand in line for another half hour. A staff member tried to convince us to spend more money to upgrade to a bigger car, which wasted a lot of our time. In the end, we didn't upgrade, and it was the right decision. The car we got was excellent and had only driven a few thousand miles. From the time we landed to picking up the car, it took over an hour, which was quite a delay! However, the return process was incredibly fast. A staff member checked the fuel gauge and mileage, printed a receipt with no additional charges, and we were good to go. It was unbelievably fast!