Excellent service and easy to deal with.

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

Professional

Reliable company! Both pickup and drop-off were very convenient, and the service staff explained everything clearly. Nothing went wrong during the whole process. Couldn't find any shortcomings. Definitely a good review!

I was under the impression that the vehicle class I reserved would be all wheel drive, which it wasn't. But the car was new and overall reliable and in great condition. I hardly needed any money in gas. It just looks like they didn't have time to really clean the car before I got it. But I mentioned that at the drop off and customer service was great.

Loved the price drop option. Also, response time on my question about the rental was great. I will definitely use queeq again.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.