Beautiful SUV

Pretty good

Very good, but the GPS provided suggests turning in 50 meters when it actually means to turn at the next intersection.

Taking a trip to Hawaii was really worth it with this car rental company. If you join a tour, it costs $115 per person, but renting a car for a day is only $69. Plus, they upgraded my sedan to an SUV for free. I was very happy with that. The rental process was also very convenient, taking only 10 minutes. I'll definitely consider choosing this company again next time.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

Overall excellent experience with everything. If really want something that it can be improved it would be a better signage for the drop off. Alamo is a kind of the last rental car business and entering the airport there is no a clear signage. I was about to enter a wrong one.

Very easy to rent an love the price protection although it did not happen for me.